At McGee and Co Furniture Store, we believe that trust and satisfaction are the cornerstones of a lasting relationship. Just as our solid oak Dining Tables and handcrafted Lounge Chairs are built with integrity, we stand behind our collections with a transparent and thoughtful returns policy. We want you to love every piece in your home, and if something isn’t quite right, we’re here to help make it right.

Our Promise: We offer a 15-day return window from the date you receive your item. Most items in our curated collections—from Bar & Counter Stools and Coffee Tables to Desk Chairs and Side Tables—are eligible for return or exchange, provided they are in new, unused, and original packaging condition.

1. What Can Be Returned or Exchanged?

We gladly accept returns and exchanges for most products within 15 days of delivery. This includes our popular lines:

  • Dining Tables & Dining Chairs
  • Lounge Chairs & Side Tables
  • Coffee Tables & Benches
  • Desk Chairs
  • Bar & Counter Stools

2. Non-Returnable Items

To ensure the quality and hygiene of our products, the following items are final sale and cannot be returned or exchanged:

  • Custom or Made-to-Order Items: Any piece specifically customized for your space (e.g., special fabric on Lounge Chairs, specific finishes on Dining Tables).
  • Clearance or Final Sale Items: These will be clearly marked at the time of purchase.
  • Items Damaged Due to Customer Misuse or not in original packaging.

This policy reflects our commitment to craftsmanship and the personalized nature of our collections, much like the care we put into selecting each material for our Benches and Coffee Tables.

3. Step-by-Step Return & Exchange Process

Our process is designed to be as seamless as the design of our furniture.

  1. Initiate Your Request: Contact our customer care team at [email protected] within 15 days of receiving your order. Please use the email template below to ensure we have all necessary details.
  2. Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us. Returns must be sent to our San Diego warehouse.
  3. Pack Securely: Please repack the item in its original, undamaged packaging with all included parts and documentation. This is crucial for the safety of pieces like Desk Chairs and Side Tables during transit.
  4. Ship the Item: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service (like DHL, FedEx, or EMS) and insuring the package.
  5. Inspection & Processing: Once received at our warehouse, our team will inspect the item within 3-5 business days. We will notify you via email once the inspection is complete.

4. Refund Timeline & Method

Your peace of mind is our priority. Upon approval of your return:

  • Timeline: Refunds are processed within 5-10 business days after we receive and inspect the returned item.
  • Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please note that depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear on your statement.
  • Exchanges: For exchanges, we will ship the new item once the return is approved. Standard or free shipping (for orders over $50) will apply to the replacement shipment.

Just as we ensure secure transactions through PCI-compliant partners like PayPal, we handle your refund with the same level of security and care.

5. Return Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear McGee and Co Customer Care Team, I would like to request a return/exchange for my recent order. Order Number: [Please insert] Customer Name: [Your Full Name] Product(s) to Return/Exchange: [e.g., 1x Solid Oak Dining Table, 2x Lounge Chairs] Reason for Return/Exchange: [Please specify – e.g., size, color, defect, etc.] I confirm that the item(s) are in new, unused condition and will be repackaged in the original packaging. Please provide the RMA number and return instructions at your earliest convenience. Thank you, [Your Name] [Your Phone Number – Optional]

6. Our Commitment to You

We understand that selecting furniture for your home is a personal journey. Our returns policy, much like the design of our collections—from the sturdy joinery of our Dining Chairs to the elegant lines of our Coffee Tables—is built on honesty, transparency, and a deep respect for your trust. We are honored to be part of your home’s story and are dedicated to ensuring your complete satisfaction.

For any questions regarding returns, exchanges, or our Happiness Guarantee, please contact our dedicated team.

McGee and Co Furniture Store
3463 Grim Avenue, San Diego, CA 92117, United States
Email: [email protected]
Website: loungechairstores.com

We typically respond within 1-2 business days.

Thank you for trusting McGee and Co.