At McGee and Co Furniture Store, we believe that bringing exceptional furniture into your home should be a seamless and joyful experience. Just as we craft our Solid Oak Dining Tables and select every fabric for our Lounge Chairs with care, we have designed our shipping and returns policies with your complete satisfaction in mind. Trust, transparency, and timeless design are the foundations of our relationship with you.

Our Shipping Promise

We are dedicated to delivering your carefully chosen pieces—from Bar & Counter Stools to Side Tables—safely and efficiently to your doorstep, anywhere across the globe (excluding select remote areas and parts of Asia).

Order Processing & Delivery Timelines

  • Order Processing: All orders are carefully prepared and dispatched within 1-2 business days.
  • Shipping Methods & Timelines:
    1. Standard Shipping: We partner with DHL or FedEx for reliable delivery. Your order will arrive within 10-15 business days after shipment. A flat shipping fee of $12.95 applies.
    2. Free Shipping: For orders over $50, we offer complimentary shipping via EMS. Delivery is typically completed within 15-25 business days after shipment.

You will receive a tracking notification via email once your order is on its way, allowing you to follow its journey to your home.

Our Happiness Guarantee: Returns & Exchanges

We want every piece in our collection—be it a Dining Chair that graces your meals or a Coffee Table that anchors your living space—to be a perfect fit for your home and story. If it’s not, we’re here to help.

Our Promise: We offer a 15-day return window from the date you receive your item. Most items are eligible for return or exchange, provided they are in new, unused condition and in their original packaging.

1. What Can Be Returned?

We gladly accept returns and exchanges for most products within 15 days of delivery. This includes our popular collections:

  • Dining Tables & Dining Chairs
  • Lounge Chairs & Side Tables
  • Coffee Tables & Benches
  • Desk Chairs
  • Bar & Counter Stools

2. Non-Returnable Items

To uphold the quality, integrity, and personalized nature of our craftsmanship, the following items are considered final sale and cannot be returned or exchanged:

  • Custom or Made-to-Order Items: Any piece specifically tailored for your space, such as Lounge Chairs with special fabric or Dining Tables with a specific finish.
  • Clearance or Final Sale Items: These will be clearly marked at the time of purchase.
  • Items damaged due to customer misuse or not returned in their original, protective packaging.

3. Step-by-Step Return & Exchange Process

Our process is designed to be as straightforward and considerate as the lines of our furniture.

  1. Initiate Your Request: Contact our dedicated customer care team at [email protected] within 15 days of receiving your order. Please use the email template provided below to ensure we have all necessary details.
  2. Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for sending the item back to our San Diego warehouse.
  3. Pack Securely: Please repack the item in its original, undamaged packaging with all included parts, hardware, and documentation. This is crucial for protecting pieces like Desk Chairs and Side Tables during transit.
  4. Ship the Item: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or a defective product). We strongly recommend using a trackable and insured shipping service (such as DHL, FedEx, or EMS).
  5. Inspection & Processing: Once received at our warehouse, our team will inspect the item within 3-5 business days. We will notify you via email once the inspection is complete.

4. Refund Timeline & Method

Your peace of mind is our priority. Upon approval of your return:

  • Timeline: Refunds are processed within 5-10 business days after we receive and inspect the returned item.
  • Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear on your statement.
  • Exchanges: For exchanges, we will ship the new item once the return is approved. Standard or free shipping (for orders over $50) will apply to the replacement shipment.

5. Return Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear McGee and Co Customer Care Team,

I would like to request a return/exchange for my recent order.

Order Number: [Please insert]
Customer Name: [Your Full Name]
Product(s) to Return/Exchange: [e.g., 1x Solid Oak Dining Table, 2x Lounge Chairs]
Reason for Return/Exchange: [Please specify – e.g., size, color, defect, etc.]

I confirm that the item(s) are in new, unused condition and will be repackaged in the original packaging.

Please provide the RMA number and return instructions at your earliest convenience.

Thank you,
[Your Name]
[Your Phone Number – Optional]

Our Commitment to You

Selecting furniture for your home is a personal journey. Our policies, much like the design of our collections—from the sturdy joinery of our Dining Chairs to the elegant lines of our Coffee Tables—are built on honesty, transparency, and a deep respect for your trust.

For any questions regarding shipping, returns, exchanges, or our Happiness Guarantee, please contact our dedicated team.

McGee and Co Furniture Store
3463 Grim Avenue, San Diego, CA 92117, United States
Email: [email protected]
Website: loungechairstores.com

We typically respond within 1-2 business days.

Thank you for trusting McGee and Co to be part of your home’s story.